Latest

9 Signs Your Hospitality Job Might Be a Cult

A cult checklist, applied line by line to hospitality - the guilt, the pay, and the belonging that's supposed to make up for both.

Sustainability Has A Budget Line. It's Just Not Where You'd Expect.

The reusable water bottle and the chiller replacement are funded by entirely different budgets, championed by different people.

Free Therapy For All.

Free mental health support, funded by the same culture that caused the burnout. What to actually do with it instead.

The Booker That Can't Be Charmed.

Every upsell email and loyalty tier was built to work on a human. IDC says AI agents will book 30% of travel by 2030.

Beware Of Company Culture.

Building a culture people don't want to leave is genuinely skilled work. It's also structurally identical to how greedy institutions operate.

Women Power. One Day a Year.

Diverse leadership teams are 25% more profitable. Better decisions 87% of the time. So why do women hold only 7% of hospitality CEO roles?

Welcome to the Outrage Economy. Only the Paranoid Survive.

Pepsi. Balenciaga. Bud Light. Zara. Adidas. One tweet, one broken promise, a one-way ticket to the Marketing Hall of Shame.

The 1-1-1 Rule. Or How to Stay Sane in Hospitality.

Burnouts. Sleepless nights. A career that becomes your entire personality before you notice. Here's the 1-1-1 rule of staying sane.

The Best Sustainability Solutions Are There. Why Can't Hotels Use Them?

Every hotel operator's inbox is full of cheaper, greener suppliers. Most can't buy from a single one. The real reason operations cost so much.

The Sustainability Question With Four Right Answers

Another RFP season, another sustainability questionnaire. Some hand you the acceptable answers to pick from. Here's what happens after "submit".

Hotel Budgeting 2027: What to Focus On

STR's May forecast assumed the ceasefire would hold through summer. It didn't. What the numbers actually say now, region by region.

Welcome to Your Room. Please Don't Steal Anything.

A sign warning against theft at an Arizona park increased it nearly fourfold. Hotels place a laminated price card next to every room item.

Fine Dining. Minus the Fine. Plus a Toddler.

A California restaurant charged parents $327 for a broken card machine. 75% of diners support adults-only dining. Even the parents.

The Elevator Screen Is Not a Marketing Channel.

A guest in an elevator is thinking about their floor. A guest on a beach is thinking about nothing. One of these is a marketing moment.