The Booker That Can't Be Charmed.
Every upsell email and loyalty tier was built to work on a human. IDC says AI agents will book 30% of travel by 2030.
Bored Hotelier
Beware Of Company Culture.
Building a culture people don't want to leave is genuinely skilled work. It's also structurally identical to how greedy institutions operate.
Women Power. One Day a Year.
Diverse leadership teams are 25% more profitable. Better decisions 87% of the time. So why do women hold only 7% of hospitality CEO roles?
Welcome to the Outrage Economy. Only the Paranoid Survive.
Pepsi. Balenciaga. Bud Light. Zara. Adidas. One tweet, one broken promise, a one-way ticket to the Marketing Hall of Shame.
The 1-1-1 Rule. Or How to Stay Sane in Hospitality.
Burnouts. Sleepless nights. A career that becomes your entire personality before you notice. Here's the 1-1-1 rule of staying sane.
The Best Sustainability Solutions Are There. Why Can't Hotels Use Them?
Every hotel operator's inbox is full of cheaper, greener suppliers. Most can't buy from a single one. The real reason operations cost so much.
The Sustainability Question With Four Right Answers
Another RFP season, another sustainability questionnaire. Some hand you the acceptable answers to pick from. Here's what happens after "submit".